Frequently asked questions
Yes, it is obligatory.
You can easily check status of your request. In order to check order status you need to open dashboard page, orand see your email address box (which was used for the order).
In case you wish to exchange the amount which is larger than available amount, you are welcome to fill in Reserve notification note to our support. Please choose the required exchange direction, enter the amount you wish to exchange and fill in your email address message. Once we have such amount in stock you will be notified via email.
4. I have sent insufficient amount of Bitcoin/Litecoin/DOGe/DASH for the order. Can I send the rest to the same Bitcoin/Litecoin/DOGe/DASH account?
No, it is forbidden to use the same Bitcoin/Litecoin account twice. The amount for the order will be recalculated as soon as your Bitcoin/Litecoin/DOGe/DASH is sold. For the next time please send correct amount as it is indicated in the order.
If the order is not completed, you can cancel it by contacting support. Please provide the reason you wish to cancel the order. Once the order is completed and payment is sent, it is not possible to cancel the order and refund it.
It is possible to deposit Perfect Money, BTC-e USD, OkPay account with International Wire Transfer, SEPA transfer or local bank transfers.
If you wish to deposit e-currency account using bank transfer you need to confirm your order - upload wire transfer confirmation and signed invoice for your order.
Confirmation of bank transfer should contain the following details:
- Name of the Bank of sender;
- Address of the Bank of sender;
- Account Number (IBAN for transfers of European Union);
- Name of the Account Holder;
- Receiver information (Name of Account Holder, Account Number)
- Memo required;
- Name of agent sending wire transfer;
Upload signed invoice together with bank transfer confirmation for your order. Only confirmed orders can be processed on our service.
International bank transfers USD arrive within 2-4 business days. As soon as your transfer arrives, the order can be processed and completed. If the order is not completed within this time frame, please contact our Orders department and provide SWIFT copy of your bank transfer with all senders and receivers details on it. This document will help the bank to find your transfer.
If you have lost payment details which you received on the third step of placing an order, please do not be worry. You can find the link which leads to the payment details in the email which is automatically sent to your email address as soon as new order is placed on the website. Please find it in your email inbox and check payment details for your order via link you will find in it.
Customers interested in bulk withdrawal of Perfect Money, OkPay, BTC-e USD are offered convenient way to withdraw funds via international bank transfer USD. When we send international bank transfer USD only our bank fees (SHA option) are paid. Payment will be send as an international wire transfer and will be subject to processing and/or intermediary bank and your bank charges. TrueXchanger.Com cannot be held liable for such charges. It takes 1 business day to complete the order (send wire transfer).
It is possible to withdraw funds from Perfect Money, Bitcoin, Litecoin, OkPay account via Western Union money transfer on truexchanger.com. Registration and verification is required for such orders. For the order you need to indicate your real first name and last name and country. Fill in all other required fields marked with asterix (*). Please pay attention that money transfer fee is included in our service fee. You can see it in fees explanation right below the calculator. Withdrawal orders to Western Union are completed within 1 business day.
It is possible to withdraw Perfect Money, Bitcoin, BTC-e, Litecoin, OkPay to credit or debit card via TrueXchanger platform. Withdrawal orders to credit/debit cards are completed within 1 business day. It takes 1-5 business days for money to arrive to your card. Funds are not sent to Democratic Peoples Republic of Korea (DPRK), Ecuador, Ethiopia, Iran, Iraq, Ivory Coast, Kenya, Myanmar, Nigeria, Pakistan, Sao Tome and Principe, Syria, Tanzania, Vietnam, Yemen, Zimbabwe according to the restrictions of our merchant. Funds are not sent to Payza etc cards which were issued by the financial merchants (we do not provide exchange to cards which were issued by third financial party.). Also we do not send funds to Maestro cards or any virtual cards. Please use the cards which were issued for you directly by the bank.
TrueXchanger.Com offers possibility to exchange Perfect Money, Bitcoin, Litecoin, OkPay, USD to PayPal. It takes 1 business day to complete exchange order to Paypal. After you receive funds to your Paypal account, you can withdraw them to any card linked to your Paypal account.
Most of exchange directions on TrueXchanger.Com are available with registration and verification and in Automatic and Semi-Automatic modes.
Most of exchange directions are available in semi-automatic mode on our service. Please pay attention to the maximum amount of the order which can be processed. Orders in manual mode are processed within 1 business hour.
You can withdraw or exchange Bitcoin and Litecoin to other e-currencies (Perfect Money, OkPay, BTC-e USD) and vice verse. When you send Bitcoin or Litecoin for the order, transaction should get 3 confirmations after your order can be processed. Please pay attention that when you send amount in Bitcoin or Litecoin, your BTC/LTC is sold on the bitcoin trading platform and amount for your order will be updated according to the received amount. Just after your order gets status Bitcoin/Litecoin is sold - the order is completed according to the time frames for exchange direction. You can also fund your Bitcoin or Litecoin address with Perfect Money, OkPay, FasaPay or BTC-e USD. The order is processed only after confirmation from payment system that funds were deposited in the account of payment system. After this confirmation is received, Bitcoin or Litecoin is bought on the trading platform. Final amount for the order will be updated with CURRENT EXCHANGE RATES.
Everyone can become our Affiliate and earn money with TrueXchanger.Com. To become our Affiliate you only need to register account and find your personal Referral link.
Sure, you can! Inside TrueXchanger account you can find a number of banners dedicated to various topics. We have made banners of different sizes, so that you can use it anywhere! If you cannot find required size of the banner, please contact our support and we will make required size of the banner!
Everything is very simple and transparent. Depending on your level, you get % from our service fee. In a few words, you should attract referrals who are going to place orders on TrueXchanger.Com. From every successfully completed order, you get % from our service fee. Please check the example: Your referral amount for exchange - 10000 USD. Our service fee for this order - 450 USD. Junior affiliate (10%) - 45 USD. Senior affiliate (15%) - 67.5 USD Expert affiliate (20%) - 90 USD.
We offer various ways to withdraw Affiliate bonus- to e-currency accounts (Perfect Money, OkPay, BTC-e, Paypal, Payeer), to Bank Card to Western Union, to bank transfer.